FAQ

Last updated: October 18, 2026

Shipping

Where do you ship? We ship to addresses in the United States.

How much is shipping? A flat rate of $4.99 per order.

How long will my order take? Order handling takes 1–3 business days. Carrier transit takes 4–7 business days. Total delivery is about 5–10 business days.

Why does it take 5–10 business days? Our orders are packed and shipped by partner suppliers and warehouses, so delivery times reflect that.

Which carriers do you use? USPS, FedEx, or UPS.

Why did I get my items in separate packages? Items may ship from different suppliers or warehouses. You pay only one shipping fee.

Order Tracking

How do I track my order? When your order ships, we email you a tracking number. Click the link in the email to see updates. Tracking can take 24–48 hours to update.

My tracking has not moved. What should I do? Wait 2 business days. If there is still no update, or your order has not arrived after 10 business days from shipping, email support@planth.shop with your order number.

Order Changes and Cancellation

Can I cancel my order? Yes, within 12 hours of placing it, before it is sent to the supplier. Email support@planth.shop with your order number.

Can I change my shipping address? Contact us as soon as possible within the same 12-hour window. After the order is sent to the supplier, we cannot change it.

Returns and Refunds

What is your return policy? You can return unused items in original condition within 30 days of delivery. See our Refund & Return Policy.

How do I return something? Email support@planth.shop or call +1 (912) 955-8799. After we approve your request, we send you the return address. Please do not send items back before approval.

Who pays for return shipping? For change-of-mind returns, the customer pays. If the item was damaged, defective, or wrong, we cover it.

Is there a restocking fee? No. The restocking fee is 0%.

When will I get my refund? Within 10 business days after we inspect your return. The refund goes to your original payment method.

Payments

What payment methods do you accept? Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay.

Is checkout secure? Yes. Checkout is encrypted and processed by Shopify and its payment partners. We do not store your card details.

Do you charge sales tax? We add sales tax where required. You see the total before you pay.

Damaged, Defective, or Wrong Items

My item arrived damaged or wrong. What do I do? Contact us within 10 days of delivery. Send photos of the item, the box, and the shipping label. We will offer a replacement or a refund.

What if my package is lost? If tracking shows delivered but you cannot find it, or your order has not arrived after 10 business days from shipping, contact us within 10 days of the delivery date shown. We will investigate with the carrier and supplier and send a replacement or refund if it cannot be found.

Contact

How can I reach you? Email support@planth.shop or call +1 (912) 955-8799, Mon–Fri, 9:00 AM–5:00 PM EST. We are closed Saturday and Sunday.