Shipping policy

Last updated: October 18, 2026

This page explains where we ship, how much it costs, and how long it takes.

How Our Orders Are Fulfilled

planth is a dropshipping store. This means your order is packed and shipped by our partner suppliers and warehouses, not from our business address in Smyrna, GA. Because of this, your items may ship from different locations, and delivery times reflect that. We give honest estimates and do not promise faster delivery than our suppliers can provide.

Where We Ship

We ship to addresses within the United States. We do not currently ship outside the United States.

Shipping Cost

  • Flat rate: $4.99 per order.
  • Any applicable sales tax is shown at checkout before you pay.

Delivery Time

Step

Time

Order handling (processing)

1–3 business days

Carrier transit

4–7 business days

Total estimated delivery

5–10 business days
  • Business days are Monday to Friday, not including U.S. federal holidays.
  • These are estimates, not guarantees. Weather, holidays, high order volume, or carrier delays can add time.
  • Orders placed on weekends or holidays begin processing on the next business day.

Carriers

Your order ships with USPS, FedEx, or UPS. The carrier is chosen by the supplier based on your address and the item.

Tracking

  • When your order ships, we email you a tracking number.
  • Tracking may take 24–48 hours to show updates after the label is created.
  • If your order contains more than one item, it may arrive in separate packages on different days. You pay only one shipping fee.

Address Accuracy

Please check your shipping address before you place your order. If a package is returned because of an incorrect or incomplete address, we will contact you. Re-shipping may require a new shipping fee.

Delays, Lost, or Damaged Packages

  • If your order has not arrived after 10 business days from shipping, email us and we will investigate.
  • If your package arrives damaged or incorrect, or is lost, please report it within 10 days of delivery with photos where applicable. See our Refund & Return Policy for next steps.

Order Cancellation

You may cancel an order within 12 hours of placing it, as long as it has not been sent to the supplier for fulfillment. To cancel, email support@planth.shop with your order number. Once an order has been sent to the supplier or has shipped, it cannot be canceled, but you may return it under our Refund & Return Policy.

Contact

Shipping questions: support@planth.shop or +1 (912) 955-8799, Mon–Fri, 9:00 AM–5:00 PM EST.