Privacy policy

Last updated: October 18, 2026

planth ("we," "us," "our") respects your privacy. This policy explains what information we collect, how we use it, and your choices. It applies to https://www.planth.shop.

Business: planth, 4102 Fawn Ln SE, Smyrna, GA 30082, United States Email: support@planth.shop | Phone: +1 (912) 955-8799

Information We Collect

Information you give us:

  • Name, email address, phone number
  • Billing and shipping address
  • Order details and messages you send to support

Information collected automatically:

  • IP address, browser, device type, and operating system
  • Pages viewed, products viewed, and time on site
  • Referring website or ad
  • Cookie and pixel data

Payment information: Card payments are handled by Shopify and its payment partners. We do not store your full card number or security code.

How We Use Your Information

  • To process and ship orders through our partner suppliers
  • To send order updates and tracking information
  • To answer questions and provide customer support
  • To send marketing emails, if you sign up (you can unsubscribe at any time)
  • To show and measure ads
  • To improve our website and products
  • To prevent fraud and follow the law

Who We Share Information With

  • Shopify: runs our store, checkout, and payments.
  • Partner suppliers and shipping carriers (USPS, FedEx, UPS): receive your name, address, and phone or email so they can pack and deliver your order.
  • Google (Google Analytics and Google Ads): analytics and advertising.
  • Meta (Facebook and Instagram pixel): advertising and measurement.
  • Email marketing providers: to send our emails.
  • Authorities: when required by law.

We do not sell your information for money.

Cookies and Tracking Technologies

We use cookies, pixels, and similar tools to:

  • Keep items in your cart and keep your session working
  • Measure traffic with Google Analytics
  • Run advertising with the Meta Pixel and Google Ads tags
  • Remember your preferences

You can block or delete cookies in your browser settings. Some site features may not work without them. You can also opt out of marketing cookies through our Do Not Sell or Share My Personal Information page.

Email Marketing

If you subscribe, we send promotions and updates. Every email has an unsubscribe link. You may also email us to be removed. Order and service emails will still be sent.

How Long We Keep Information

We keep order records as long as needed for business, tax, and legal reasons. Marketing data is kept until you opt out or ask us to delete it.

Your California Privacy Rights (CCPA/CPRA)

If you live in California, you have the right to:

  • Know what personal information we collect, use, share, and sell
  • Access a copy of your information
  • Delete your information, with some legal exceptions
  • Correct inaccurate information
  • Opt out of the sale or sharing of your information
  • Limit the use of sensitive personal information (we do not use it beyond what is needed to provide our services)
  • Not be treated unfairly for using these rights

Categories collected in the past 12 months: identifiers (name, email, address, IP address); commercial information (orders and purchases); internet activity (browsing and product views); and payment-related information handled by our payment processor.

To make a request: email support@planth.shop or call +1 (912) 955-8799. We will confirm your identity and respond within 45 days. You may use an authorized agent to make a request for you.

Opt out of sale or sharing: see our Do Not Sell or Share My Personal Information page.

Other U.S. States

Residents of other states with privacy laws may contact us to use similar rights.

Children's Privacy

Our site is not for children under 13. We do not knowingly collect information from children. If you believe a child gave us information, contact us and we will delete it.

Security

We use reasonable safeguards, including encrypted checkout. No online system is 100% secure, so we cannot guarantee absolute security.

Changes to This Policy

We may update this policy. The "Last updated" date at the top shows the latest version.

Contact Us

planth, 4102 Fawn Ln SE, Smyrna, GA 30082, United States | support@planth.shop | +1 (912) 955-8799 | Mon–Fri, 9:00 AM–5:00 PM EST