Refund policy

Last updated: October 18, 2026

At planth, we want you to be happy with your order. This page explains how returns and refunds work. Please read it before you buy.

Return Window

  • You have 30 days from the date your order is delivered to ask for a return.
  • Return requests made after 30 days will not be accepted.

What Can Be Returned

To qualify for a return, the item must be:

  • Unused and in the same condition you received it
  • In its original packaging, with all parts, manuals, and tags
  • Accompanied by your order number

Items We Cannot Accept for Return

  • Items that have been used, installed, planted in, or washed
  • Items damaged by misuse after delivery
  • Live plants, seeds, soil, and other perishable goods (these cannot be resold once opened)
  • Items returned without prior approval

How to Start a Return

  1. Email support@planth.shop or call +1 (912) 955-8799 (Mon–Fri, 9:00 AM–5:00 PM EST).
  2. Include your order number, the item(s) you want to return, and the reason.
  3. For damaged, defective, or wrong items, please also include clear photos (see below).
  4. We will reply within 1–2 business days to approve your request.
  5. After approval, we will email you the return address and instructions.

Important: Because we work with partner suppliers, items are not returned to our Smyrna, GA business address. Please do not send items back until we approve the return and send you the correct return address. Returns sent without approval may be lost and cannot be refunded.

Return Shipping Costs

  • Change-of-mind returns: The customer pays for return shipping. We suggest using a tracked service such as USPS, UPS, or FedEx and keeping your tracking number.
  • Damaged, defective, or wrong items: If the problem is our or our supplier's error, we will cover the return shipping cost, or send a replacement or refund without requiring a return where possible.
  • The original shipping fee of $4.99 is not refunded for change-of-mind returns.

Restocking Fee

There is no restocking fee (0%).

Refunds

  • Once your return arrives, we inspect it. We will email you to confirm whether it is approved.
  • Approved refunds are sent to your original payment method within 10 business days after inspection.
  • Your bank or card company may need a few extra days to show the refund.
  • If you paid with Apple Pay, Google Pay, or Shop Pay, the refund goes back to the card or account linked to that payment.

Damaged, Defective, or Wrong Items

  • Contact us within 10 days of delivery.
  • Send photos of the item, the packaging, and the shipping label. For a wrong item, also send a photo of the item and any label on it.
  • After we confirm the problem, we will offer a replacement or a full refund, including the original shipping fee.

Lost Items

If your tracking shows delivered but you did not receive your order, check with neighbors and your household first, then contact us within 10 days of the delivery date shown. If your order has not arrived within 10 business days after it ships, contact us. We will work with the carrier and supplier and send a replacement or full refund if the package cannot be found.

Exchanges

To exchange an item, return it as described above and place a new order for the item you want.

Questions

Email support@planth.shop or call +1 (912) 955-8799, Monday to Friday, 9:00 AM–5:00 PM EST. We are closed on Saturday and Sunday.